Bunkerbound Limited takes privacy and security rights seriously. During the course of trading, we may gather personal information which is kept strictly confidential.

Bunkerbound will not release personal telephone or address details to any third parties, except in the following situations:

• If required by a courier delivery agent in order to contact you regarding your delivery
• Required by our merchant bank card processor to verify credit and debit card authenticity
• As required by law and requested by the court

We will also ensure that any ex-directory numbers given are not used in any further correspondence. We do not send random marketing emails to personal email addresses, however we do use cookies to store address information on the order form. We do not store any sensitive data in a cookie.

Frequently Asked Questions

Q: How long has Bunkerbound Limited been around?
Bunkerbound was formed un June 2003.

Q: Some of your prices seem too good to be true. Why are they so cheap?
We have extremely low overheads and pass the saving on to our customers.

Q: Is the online payment process secure?
When you type your credit card number into the Securetrading screen, your web browser is in secure mode. Your browser will encode what you type and our server will decode it. We use 'Secure Socket Layer' which all trading web sites use. A padlock will appear on the bottom of the screen when in secure mode.

As a UK resident, Section 75 of the Consumer Credit Act 1974 protects you when using a UK-issued card for a transaction over £100. In the event of any fraud trade through a trader, the credit card company is equally liable for the debt, and they are legally obliged to refund you if an unauthorised charge is made to your card.

Q: Is it safe in general buying over the Web?
American economic researchers are predicting that consumer shopping over the Web will increase by 200-2000% each year for the next five years, making this method a serious development in shopping.

Q: Why buy over the internet?
Generally, the goods are cheaper, the range is wider, the information is more detailed, you don't have to go out, carry the items, park the car and you get the goods in a timely manner.

Q: What is post-sales customer service like? Are my full consumer rights intact?
The Sale of Goods Act 1979, (as amended by the Sale and Supply of Goods Act 1994.) protects your rights as a customer. The most common query which arises from this legislation is the legal length of time to reject faulty goods (s.35 of the 1979 act).

The Bunkerbound returns policy is line with most retailers, we allow 30 days for a full refund or exchange of goods, if they are unsuitable or unfit for the purpose which they were purchased. For further information, please see our terms and conditions.