Bunkerbound
Limited |
 |
This form is to be included with your item for return. Please complete as much information as you can, paying special attention to the comments below. For our full terms and conditions, please refer to www.bb-shopping.com/terms.php
| Name | Web Order Number | ||
| Address | Date of Order | ||
| RMA Number / Amazon Order Number |
Reason for Return
| Unwanted Goods |
|
If you
return the product (having taken reasonable care of it, complete with
packaging and all components, and returned to us in "as new"
condition) within 30 days of the date on which you received it, we
will refund you any money which you have paid us for the product.
Please allow up to 30 days for refunds to be processed. Please note
that postage costs are non-refundable. If we deem that the product
has been used and not in "as new" condition, we will contact
you and give you the option of:
* Returning the goods to you at your cost |
| Faulty Goods (within 30 days of purchase) | Action Required
|
If you
return an item to us which is faulty, we will need the goods to be
sent back to us for testing and, if appropriate, replacement.
Prior to sending the goods back to us, please ensure that you have requested a return authorisation number via your bb-shopping account. To do this, log into your account and choose Manage Orders / Arrange Return. It is your responsibility to ensure that the goods reach us safely and we usually recommend that you send items back to us via an insured, signed for, postal method such as Recorded Delivery or Royal Mail Standard Parcels with an appropriate level of insurance. When we have received the goods, we will test them and if found to be faulty we will refund the basic cost of posting the item back to us via the accepted postal methods described above. |
| Faulty Goods (within Manufacturers Guarantee) | If a
product fails during the warranty period, it may be that the manufacturer
operates a repair or replacement scheme and you must contact us prior
to sending the product back. Please request a return authorisation
number via your bb-shopping account. To do this, log into your account
and choose Manage Orders / Arrange Return.
If we do ask you to return the item to us, it is your responsibility to ensure that the goods reach us safely and we recommend that you send items back to us via an insured, signed for, postal method such as Recorded Delivery or Royal Mail Standard Parcels with an appropriate level of postal insurance. When we have receive the goods, we will test them and if found to be faulty we will either send the product back to the manufacturer for repair (which can take up to 30 days to process) or send our a replacement product to the same or higher specification. |
|
| Damaged Goods | If your package arrives damaged, please sign for it as "damaged" and contact us immediately via your bb-shopping account. To do this, click on manage orders and Arrange Return. Please do not return the item to us without speaking to us first and please contact us within three days of receiving the parcel, otherwise we cannot claim on our couriers insurance and as such your claim will not be valid. | |
| Incorrect Item Received | In the unlikely event that you have recieved an incorrect product or quantity, please contact us via your bb-shopping account. To do this, log in and select Manage Orders / Arrange Return. This must be actioned within 3 days of receipt. Please state which products you have recieved, any codes or part numbers on the outside of the packaging and any other relevant information. Please do not open the inner packaging for incorrect items. |
Description of Fault |
Terms and Conditions Postage costs to return unwanted goods or warranty returns are non-refundable. If you purchase product from a shop you would have to pay for transport to and from the shop to exchange it. Please return items to us using an insured delivery service such as royal mail recorded delivery, or royal mail standard parcel service. Do not send goods back to us using Royal Mail Special Delivery. Please ensure that there is sufficient insurance to cover the cost of the item. Where an incorrect item has been sent to you, or a product has failed in the first 30 days and we have agreed to refund postage, we will only refund the cost of the cheapest form of delivery with insurance. For large and bulky items, we recommend using royal mail standard parcels service or a courier service such as www.parcels2go.com or Royal Mail Standard Parcels. Warranty will be void unless returned in suitable packaging Failure to input the fault description will result in the request being rejected. “Faulty” will not be accepted. In the manufacturers warranty period, returned goods will only be refunded if they cannot be repaired or replaced by a similar product. “No Fault Found” goods will be returned at your cost. |
Signature _________________________________
Date: 19-Jun-2006
Print
this form and return with your goods
Bunkerbound Limited, registered in the United Kingdom under 4784809 VAT GB816028839
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RETURNS LABEL Returns
Department |