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Home    Returns Policy
Returns Policy

Should, for any reason, you be unhappy with the products ordered, please see the following returns conditions. These terms do not affect your statutory rights.

Unwanted Goods
If you return the product (having taken reasonable care of it, complete with packaging and all components, and returned to us in 'as new' condition) within 30 days of the date on which you received it, we will refund you any money which you have paid us for the product. Please allow up to 30 days for refunds to be processed. Please note that postage costs are non-refundable. Returning the goods to you at your cost
Refunding the cost of the product less a restocking fee of between 10% and 25% depending upon the product

Faulty Goods - Dead on Arrival
If you return an item to us which is faulty, we will need the goods to be sent back to us for testing and, if appropriate, replacement.

Prior to sending the goods back to us, please ensure that you have requested a return authorisation number via your bb-shopping account. To do this, log into your account and choose Manage Orders / Arrange Return.

It is your responsibility to ensure that the goods reach us safely and we usually recommend that you send items back to us via an insured, signed for, postal method such as Recorded Delivery or Royal Mail Standard Parcels with an appropriate level of insurance.

When we have received the goods, we will test them and if found to be faulty we will refund the basic cost of posting the item back to us via the accepted postal methods described above.

Warranty Returns
If a product fails during the warranty period,it may be that the manufacturer operates a repair or replacement scheme and you must contact us prior to sending the product back.

Please request a return authorisation number via your bb-shopping account. To do this, log into your account and choose Manage Orders / Arrange Return.

If we do ask you to return the item to us, it is your responsibility to ensure that the goods reach us safely and we recommend that you send items back to us via an insured, signed for, postal method such as Recorded Delivery or Royal Mail Standard Parcels with an appropriate level of postal insurance.

When we have receive the goods, we will test them and if found to be faulty we will either send the product back to the manufacturer for repair (which can take up to 30 days to process) or send our a replacement product to the same or higher specification.

Damaged Goods
If your package arrives damaged, please sign for it as 'damaged' and contact us immediately via your bb-shopping account. To do this, click on manage orders and Arrange Return. Please do not return the item to us without speaking to us first and please contact us within three days of receiving the parcel, otherwise we cannot claim on our couriers insurance and as such your claim will not be valid.

Incorrect Goods Recieved
In the unlikely event that you have recieved an incorrect product or quantity, please contact us via your bb-shopping account. To do this, log in and select Manage Orders / Arrange Return. This must be actioned within 3 days of receipt. Please state which products you have recieved, any codes or part numbers on the outside of the packaging and any other relevant information. Please do not open the inner packaging for incorrect items.

Postage Costs
Postage costs to return unwanted goods or warranty returns are non-refundable. If you purchase product from a shop you would have to pay for transport to and from the shop to exchange it.

What is WEEE? WEEE care Policy

To view our company Weee responsibilities please click here.

New government regulations called The Waste Electrical and Electronic Equipment (WEEE) Regulations encourages people to arrange collection or recycling of old electrical products, rather than throwing them away.

Why should waste electrical goods be recycled?

Recycling unwanted electrical products is better for the environment. The amount of electrical waste, from hairdryers to washing machines, that is thrown away is increasing by around 5% each year.

Over 75% of waste electrical goods end up in landfill, where lead and other toxins contained in electrical goods can cause soil and water contamination. This can have a very harmful effect on the natural habitat, wildlife and also human health. When situated near populated areas these toxins can cause problems to communities as their water and soil is polluted.

Many of the electrical items that we throw away can be repaired or recycled. Recycling items helps to save natural resources and also reduces the environmental and health risks associated with sending waste electrical goods to landfill.

When it comes to recycling no one gives you a better choice.

When you buy from us we’ll recycle your old product for free. We are working with a network of recycling specialists who carry this out for us.

Together we can make a difference to the environment. Buy any product from us and we’ll recycle your old one for free.

The Crossed out Wheelie Bin symbol

This symbol on the product or in the instructions means that your electrical and electronic equipment should be disposed at the end of life separately from your household waste.

More convenient for you – and better for the environment.

WEEE Questions and Answers?
From 1 July 2007, new government regulations called the Waste Electrical and Electronic Equipment (WEEE) Regulations came into force to encourage people to arrange collection or recycling of old electrical products, rather than throwing them away

Q: Why should waste electrical goods be recycled?

A: Recycling unwanted electrical products is better for the environment. The amount of electrical waste, from hairdryers to washing machines, that is thrown away is increasing by around 5% each year.
Over 75% of waste electrical goods end up in landfill, where lead and other toxins contained in electrical goods can cause soil and water contamination. This can have a very harmful effect on the natural habitat, wildlife and also human health. When situated near populated areas these toxins can cause problems to communities as their water and soil is polluted.

Many of the electrical items that we throw away can be repaired or recycled. Recycling items helps to save natural resources and also reduces the environmental and health risks associated with sending waste electrical goods to landfill.